-All retail products will be shipped via USPS after 3-4 business days unless otherwise specified. Shipping takes an additional 2-5 business days for domestic orders, and 7-21 business days for international orders.
-Custom orders can take as long as 4-6 weeks to ship, and will be sent via UPS, FedEx, or DHL.

-Holidays and winter weather may cause a delay, so keep that in mind when ordering. Delivery times are not guaranteed.

For domestic orders only: A tracking number will be emailed to you once the package is accepted at the post office.

Koalawalla is not responsible for any VAT, taxes, fees, or duties incurred upon delivery. This is the sole responsibility of the customer. If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.